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Frequently Asked Questions & Advice

What does Pacific Coast Village offer?

Pacific Coast Village is a resort style village, ideally situated on Maranui Street, between Papamoa and Mount Maunganui – consistently voted one of New Zealand’s top seaside holiday spots. And for good reason! Its white sands, sparkling sea and year-round great climate make it a top lifestyle destination.

The village is just minutes from the great shops, cafés and restaurants of Mount Maunganui, and just a little further to bustling downtown Tauranga. And of course, it’s just an easy 35-minute flight or relaxing morning’s drive to Auckland.

The village is set in park like surroundings with grounds landscaped to provide ‘village green’ precincts. 

Pacific Coast Village offers a range of architecturally designed villas, generally larger than most retirement villages varying in size from 118m2 up to 176m2.  Villas feature spacious dining and living areas flowing out to external patio, designed to make the most of the year round outdoor living Papamoa is famous for.  The Villas include internal access garaging and are finished to a very high standard with 100% solution dyed nylon carpets, bathrooms feature hard-wearing ceramic tiles with underfloor heating and your kitchen comes equipped with beautiful composite stone benchtops and very the latest Fisher & Paykel appliances. 

What facilities are available at the Village?

The centre piece of the village is the Beach House Community Centre, a comprehensive community building including reception, library, lounge, restaurant, bar, internet cafe’, craft rooms, wellness centre, cinema, hair salon and a range of general activity areas.

The Summer House, designed by award winning architects, Sumich Chaplin reflects an iconic kiwi beach house emphasising the laidback lifestyle Pacific Coast Village offers.  The Summer House includes a lounge and library area, complete with fireplace and television, pool table, bar, kitchenette and dining area and will complement the main community centre to be undertaken in future stages. 

The Summer House opens to the International sized Greenweave bowling green, one of the largest ‘tiger turf’ bowling greens of any retirement village in New Zealand.  Enjoyed by both residents and visiting bowlers with tournaments and invitations extended to local bowling clubs, participate in a game or two followed by a social get together in the Summer House. 

A beach boardwalk provides residents with easy access to the white sands of Papamoa Beach and there is a stunning Pool Pavilion featuring a 25 metre indoor swimming pool and spa, with gymnasium. There will also be provision for campervan parking.

Subject to consent a full care facility is planned adjacent to the Beach House.

What activities will be available?

We are focused on providing access to a range of optional, organised activities and regular events and outings, offering you the freedom to be as active and as social as you choose.  Whatever your interests, there will be something for you to enjoy.  An example of some of the activities available include:

  • Organised social outings
  • Themed social events
  • Line dancing
  • Rummikub
  • Happy hour 
  • Bowling tournaments

We encourage residents to provide suggestions to further enhance the variety of activities offered.

When should I think about moving to Pacific Coast Village?

If you are reading this, you have probably already given some thought to moving to a village. So many times residents tell us that they should have moved to a village earlier than they did. We believe that you should move while you have plenty of time to enjoy the facilities and make new friends. A village is like going on holiday every day. Why wait, especially when the current housing market allows an easy transition.

Can friends and family stay with me in my unit?

Of course; your unit is your home. However if you wish your friends to stay more than a month, we request that you first obtain written consent from the Manager.

Can I bring a pet?

While there is a general policy of discouraging pets, we realise that an animal can give considerable companionship. Therefore consideration is given on a case-by-case basis to allow residents with a small dog or cat to bring these to the village for the remaining life of the animal. 

What happens to my home when I go on holiday?

It is your own home and therefore you may come and go as you please.  One of the many advantages of this lifestyle is that you can go on holiday and know that your home will be secure and maintained.

Will my independence and privacy be respected?

At Pacific Coast Village you will have a choice of an active social lifestyle, or a more discreet private lifestyle as you prefer. You choose if and when you partake in village activities, but are always secure both physically and emotionally with help just minutes away, 24-hours a day.

We think that your villa is your home and that all residents need to be treated with courtesy and respect and have a right to be communicated with in a fair and transparent manner.

The success of the Village is dictated not only by the physical property but by the reputation of the management. If you are not happy at any time, we expect you to either advise us, or discuss the matter with the Resident’s Committee to ensure we are fully aware of any issue and can respond accordingly.

Will help be available if needed?

Firstly, there will be a 24 hour emergency call system available supported by modern monitoring and alarm systems. Each unit has several “call buttons” to ensure help can be rendered within minutes. In addition, various levels of assistance will be available in the Apartments that residents may choose regarding meals, room servicing, and personal assistance depending on the level of care selected.

Am I able to maintain the garden area around my villa?

Residents will have the option of maintaining the garden around their villa themselves or having the village gardeners carry out this for them.

What security will be provided at the village?

Security will include onsite management, regular security patrols and closed circuit television systems will be considered for those areas that require it such as entry gates and car parking. Once the main Community Centre has been built, staff will be on site twenty four hours a day and a coordinated neighbourhood watch system will also be established in conjunction with the residents committee.

What expenses will I be responsible for?

We will maintain everything outside of your villa and all grounds and the village facilities.

You will be responsible for your private utility charges such as Sky to your villa, electricity, telephone, insurance premiums for your personal contents insurance.  You will also be responsible for the maintenance and repair of the interior of your villa.

Will I have a say in the running of the Village?

Residents will always be welcome to talk to the Manager about any aspect of the operation of the Village.

In addition the Residents’ Committee meets regularly with the Manager and will raise any issues on your behalf.  The Committee plays an important role by providing resident feedback to village management, ensuring we maintain our high standards. 

We are committed to ensuring that residents enjoy their residency at the Village. Residents have the right to raise a concern at any time, verbally and in writing, and to receive a response within a reasonable time frame.  In the first instance, your concerns should be raised with the Village Manager who will work with you to resolve the problem.

The Retirement Villages Act provides a two-tiered dispute resolution system: a complaints facility operated by the village and an independent dispute panel resolution procedure. Retirement village operators must have a written complaint policy that complies with the Code of Practice. The policy must be  available in common areas for residents or intending residents to access or view at any time, and be available on the retirement village's intranet or website. An operator must offer to give a copy of the complaint policy to a resident who advises it wishes to make a formal complaint, and to an intending resident or resident at any other time upon request.  Click here for a copy of the village's complaint facility.

Will there be regular financial reporting to residents?

The Retirement Villages Act 2003 has specific disclosure and reporting requirements to residents.  The Village is required to submit a financial report to all residents at the resident’s Annual General Meeting.  This report includes the prior year profit and loss accounts and coming year forecast.  These accounts are audited and are reviewed by the Statutory Supervisor. 

Who makes sure I will receive what I pay for?

Covenant Trustee Services Limited is Pacific Coast Village’s Statutory Supervisor and has been appointed under a Deed of Supervision to ensure that the Village meets its obligations to you.  These obligations will be clearly described in your Occupation Right Agreement and the Disclosure Statement. 

What is the Statutory Supervisor’s role?

The Statutory Supervisor acts for numerous retirement villages throughout New Zealand. The Statutory Supervisor’s role includes receiving all monies from residents, overseeing the management and development of the village, reporting to residents and answering any questions they may have about the village operation. The Statutory Supervisor represents the residents.

Under what arrangement are units available?

The villas are available under an Occupation Right Agreement (“ORA”) sometimes called a Licence to Occupy. The ORA gives you the right to occupy your villa at Pacific Coast Village. This type of agreement is common to almost all retirement villages throughout New Zealand and is governed by the Retirement Villages Act 2003.

Under the ORA you do not gain a title but you gain the right to occupy your apartment and to access the various village facilities. There are various protections for residents including a first ranking mortgage over the Village title in favour of the Statutory Supervisor. Pacific Coast Village is registered as a retirement village with the Registrar of Retirement Villages. Your Solicitor must explain your rights and obligations created by the ORA and you can only validly sign the ORA when witnessed by your Solicitor.

What security do I have?

The village has an “Encumbrance” registered over the village title in favour of a Statutory Supervisor.  This means that the village cannot be sold or disposed of in any way without their permission.

The entire security position is regulated by the new Retirement Villages Act 2003 which was designed to ensure residents are fully secured.

Do I pay exit costs twice if I move from one type of unit to another, e.g. a villa to a serviced apartment?

No, any exit costs deducted from leaving your first unit will be credited to you in your next unit so that you do not pay twice.

Who manages Pacific Coast Village?

Generus Living Group, a Christchurch based company is developing and operating Pacific Coast Village.

The Pacific Coast Village Manager, Carl Braddock has a long background in both asset and hotel management, with experience in leisure and resort product.

Who is Generus Living Group?

Generus Living Group is a Christchurch based company with almost 20-years’ experience in retirement villages. Graham Wilkinson, the President of the Retirement Villages Association is the director and owner of Generus Living Group.

Generus Living Group's executives have been involved in retirement villages since the early 1980’s and amongst other villages, have been responsible for development and/or management of Hibiscus Coast, Hillsborough Heights, Peninsula Club, Knightsbridge, Park Lane, Mayfair, Acacia Cove all in the Auckland region, and Ocean Shores in Mt Maunganui.

Currently developments include The Russley Village and Holly Lea Village in Christchurch, Ranfurly Village in Auckland and Pacific Coast Village in Mt Maunganui. The shareholder and chairman of Generus Living Group is Graham Wilkinson who is the longest serving member on the Executive of the Retirement Villages Association, and was closely involved in the development of the Retirement Villages Act 2003.

Who is the Mangatawa Papamoa Blocks Incorporation and how are they involved?

Mangatawa Papamoa Blocks Incorporation (Mangatawa) is a Maori Incorporation that was formed on 27 May 1957 with a total land holding of approximately 750 acres. The partnership between the land owners, Mangatawa Papamoa Blocks Incorporated and Generus Living Group, includes a 150 year lease on the land of which the village is located. Under Occupational Right Agreements ownership of land is not an issue as ownership does not alter.

What guarantee does the resident have that the village will be completed?

The parties involved in Pacific Coast Village are substantial and have unparalleled experience in the development and operation of villages. They are confident that the location, design of units and level of facilities will make Pacific Coast Village very attractive. This will be particularly so for those seeking security but on an individually designed basis without an institutional feel.

Early interest confirms that Pacific Coast Village will be one of the most sought after villages in New Zealand.

Is there government legislation regulating retirement villages?

The Retirement Villages Act 2003 and its regulations are designed to protect residents’ interests and set out the basic standards for operating a village.  These include disclosure of information to intending and existing residents, protections around residents’ financial interests, the details of termination arrangements, the relationship between the owner, methods of dispute resolution for residents, and residents’ rights.

More information about the Retirement Villages Act 2003 and its regulations can be found on the Commission For Financial Capability website.

Is Pacific Coast Village registered under the Retirement Villages Act 2003

Pacific Coast Village is registered as a retirement village with the Registrar of Retirement Villages.

Pacific Coast Village is registered as a retirement village under the Retirement Villages Act 2003. 

Registration Date: 27 July 2009

Registration Number: 2293940

What is the Code of Practice?

The Retirement Villages Act 2003 requires a village to observe the Code of Practice which sets out minimum standards for operating a retirement village.  These include:

  • Staffing of the Village
  • Safety and personal security of residents
  • Fire protection and emergency management
  • Transferring residents within a village
  • Meetings
  • Complaints
  • Accounts
  • Maintenance and upgrading
  • Terminating the Occupation Right Agreement by either the operator or resident
  • Communications

A copy of the Code of Practice will be provided to you when you complete an Application for an Occupation Right Agreement.

For full details refer to the Village Occupation Right Agreement and Disclosure Statement.

Occupation Right Agreements will be secured by a first ranking mortgage in favour of the village's statutory supervisor.


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